Store Policy

Regulatory Information

We are fully committed to ensuring that our e-commerce operations comply with all applicable local, national, and international laws and regulations. Our commitment extends to protecting consumer rights, maintaining high standards of product safety, and safeguarding personal data in accordance with legal obligations. Below are the key regulatory areas in which we maintain compliance:

Consumer Protection

Transparency in Pricing: All prices displayed on our website include applicable taxes, and there are no hidden charges. Before completing a transaction, customers will be provided with a full breakdown of costs, including product price, taxes, shipping, and any other applicable fees.
Right to Return & Refund: We comply with consumer rights laws regarding returns and refunds. If a customer is not satisfied with a product,they have the right to request a return or refund within the timeframe specified in our Refund Policy.
Product Warranty: Where applicable, products sold on our platform come with a warranty as mandated by law. This warranty guarantees that products will perform as described and meet certain quality standards.
Dispute Resolution: In case of disputes, we adhere to local and international guidelines for customer grievance resolution, ensuring a fair process to address customer complaints.

Data Privacy & Protection

GDPR Compliance (for European Customers): For customers located in the European Union, we strictly adhere to the General Data Protection Regulation (GDPR). We ensure that personal data is collected, stored, and processed with transparency, security, and only for the specific purpose for which it was provided. Customers have the right to access, modify, and delete their personal data at any time.
Data Retention & Storage: We store customer data in secure servers that are protected against unauthorized access. We retain data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
Data Sharing & Third-Party Access: We do not share personal data with third-party companies for marketing purposes without your explicit consent. If data must be shared with a third party for the purpose of fulfilling an order (e.g., with a shipping company), we ensure that the third party is also compliant with data protection laws.

Product Safety & Compliance

Safety Standards: All products sold through our platform adhere to applicable local and international safety standards. This includes regulations on manufacturing, packaging, and product labeling, especially for products like electronics, toys, or cosmetics that may have specific safety requirements.
Certification & Quality Control: Products that require certifications, such as ISO or CE markings, are only listed on our website once the necessary certifications are confirmed. We conduct regular quality control checks to ensure that our suppliers meet regulatory standards.
Hazardous Materials: Any products that may contain hazardous materials, such as chemicals, are labeled clearly with safety warnings in compliance with regulatory standards. We follow all regulations for the safe packaging, transport, and delivery of these materials.

Tax Compliance

Sales Tax: We calculate and collect sales tax on all orders in accordance with regional and international tax laws. Customers will see the applicable taxes added to their total during the checkout process.
Import Duties & Taxes (for International Customers): For orders shipped internationally, customers may be subject to additional import duties and taxes. These charges are determined by the customs authority of the destination country, and customers are responsible for covering these costs. We provide guidance on potential customs charges where applicable.

E-commerce and Digital Contracts

Electronic Transactions Law Compliance: All online transactions made through our platform are governed by electronic transactions laws that apply in various jurisdictions. This means that our electronic contracts, including Terms & Conditions and Privacy Policy, are legally binding once a customer agrees to them by completing a purchase.Record Keeping: We maintain accurate records of all transactions for auditing purposes and to comply with e-commerce and taxation laws. These records are kept confidential and are only disclosed to the relevant authorities when required by law.

Payment Security & Anti-Fraud Measures

PCI-DSS Compliance: Our payment processing system adheres to the Payment Card Industry Data Security Standard (PCI-DSS), which ensures that customer payment information is handled with the highest level of security. With the help of PCI-DSS compliance standards, we ensure that sensitive payment data is encrypted and securely transmitted. We do not store sensitive payment information on our servers.

Fraud Prevention: We utilize advanced fraud detection tools, in line with industry standards set by major payment gateways, to monitor transactions and protect both our customers and business from fraudulent activity. By leveraging these standards, we ensure that all transactions are thoroughly vetted. In the event that suspicious activity is detected, we reserve the right to delay or cancel transactions until further verification can be obtained.

Advertising Standards & Compliance

Truthful Advertising: We adhere to local and international guidelines for advertising and marketing, ensuring that all promotional materials are truthful and not misleading. This includes product descriptions, special offers, and discounts.
Promotional Regulations: Any sweepstakes, contests, or promotions we run are fully compliant with applicable laws, and we clearly outline the terms and conditions of participation.

Environmental Regulations

Sustainable Packaging: Where possible, we use environmentally friendly materials for packaging and encourage our suppliers to follow sustainable practices. We comply with regulations regarding waste reduction, recycling, and the disposal of hazardous materials.
Compliance with REACH: For products sold in the European Union, we comply with the REACH regulation (Registration, Evaluation, Authorization, and Restriction of Chemicals), which governs the safety of chemicals used in products.

Ongoing Updates

Regulatory Changes: We continuously monitor regulatory changes in the markets where we operate to ensure ongoing compliance. In the event of significant changes to relevant laws or regulations, we promptly update our policies and procedures to reflect these updates.
Legal Consultations: We regularly consult with legal experts to review our compliance with new and existing laws, ensuring our operations remain fully legal and in the best interest of our customers.

Privacy Policy

We are fully committed to safeguarding the privacy of our website visitors, customers, and service users. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with data protection laws. By accessing our website or using our services, you agree to the practices outlined in this policy.

Data Collection

We collect personal data to provide, maintain, and improve our services, ensure a smooth user experience, and comply with legal obligations. The types of personal data we collect may include:

Personal Identification Information: Name, email address, postal address, phone number, and other contact details.

Payment Information: Credit card details, billing address, and transaction history for processing orders and refunds. We do not store sensitive payment details like full credit card numbers on our servers.

Order and Transaction History: Details of your previous purchases, preferences, and any associated shipping details.

Account Information: If you create an account on our website, we collect username, password, and any other information required to manage your account.

Communication Data: Information gathered from customer service interactions, such as emails, chats, and phone calls, to help us resolve queries and improve services.

Technical Information: IP address, browser type, device information, and usage data collected through cookies and other tracking technologies. This helps us analyze website performance and provide a better experience.

How We Use Your Data

We use your personal data for several purposes to ensure the best service delivery and customer experience. These include:

Processing Transactions: We use your personal and payment information to fulfill your orders, process payments, handle refunds, and send order-related notifications such as confirmations and shipping updates.

Customer Support: Your data helps us address inquiries, resolve issues, and provide product or service-related support through various channels such as email, phone, or live chat.

Improving Our Services: We analyze purchase history and feedback to better understand customer preferences and improve product offerings, website functionality, and overall service experience.

Personalized Marketing: With your consent, we may use your contact information to send promotional messages, offers, and newsletters tailored to your preferences. You can opt out of these communications at any time.

Account Management: We store and use data related to your account to manage your preferences, order history, and login credentials.

Legal Obligations: We process your data to comply with legal requirements, including tax obligations, fraud prevention, and anti-money laundering regulations.

User Experience: Information like your browsing habits and location may be used to optimize the website's design, suggest relevant products, and enhance usability.

Data Sharing and Third-Party Access

We respect your privacy and ensure that your personal data is not sold or shared with third parties for their own marketing purposes. However, in specific cases, we may share your data with trusted third parties under strict confidentiality agreements, as outlined below:

Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processors, delivery partners, and customer support systems. These parties are only given access to the necessary information to fulfill their service and are bound by data privacy agreements.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you in such cases and provide options to manage your data.

Compliance with Legal Obligations: We may disclose your personal data to regulatory authorities, law enforcement, or other entities when required to do so by law or to protect our legal rights.

Cookies and Tracking Technologies

To enhance your browsing experience, we use cookies and other tracking technologies. These help us analyze web traffic, customize your user experience, and provide targeted advertisements. You can control cookie preferences through your browser settings.

Necessary Cookies: These are essential for the website’s functionality, such as remembering your login credentials and shopping cart contents.

Performance and Analytics Cookies: We use these to collect data about website performance and visitor behavior, allowing us to improve site functionality and navigation.

Targeting Cookies: These cookies help deliver relevant advertisements based on your browsing history. They track your behavior across multiple websites to ensure that ads are tailored to your interests.

You have the option to disable cookies through your browser, but this may affect the functionality of certain website features.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. This period will depend on factors such as the nature of your transaction, the purpose for which the data was collected, and legal retention requirements.

Transactional Data: Stored for tax, accounting, and audit purposes as required by law.

Marketing Data: Retained until you opt out or withdraw your consent.

Account Data: Retained as long as your account is active or until you request deletion.

Once your data is no longer needed for these purposes, we securely delete or anonymize it.

Security of Your Information

We implement stringent security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Some of the key security protocols include:

Encryption: All sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Sockets Layer) technology.

Access Controls: Personal data is stored in secure servers with restricted access. Only authorized personnel have access to this information, and they are required to follow strict confidentiality obligations.

Regular Security Audits: We conduct regular security assessments, vulnerability tests, and updates to maintain the integrity of our systems and safeguard your information.

Two-Factor Authentication: For account access, we offer optional two-factor authentication to add an extra layer of security to your data.

While we strive to protect your personal data, no security system is impenetrable. In the unlikely event of a data breach, we will promptly notify affected individuals and take necessary steps to mitigate any risks.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights include:

Access to Data: You can request a copy of the personal data we hold about you and how it is used.

Data Correction: If your personal information is inaccurate or incomplete, you have the right to request corrections.

Data Deletion: You may request that we delete your personal data under certain conditions, such as if the data is no longer necessary for the purpose for which it was collected.

Data Portability: You can request a structured, machine-readable copy of your personal data for transfer to another service provider.

Consent Withdrawal: If we are processing your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of data processing prior to your withdrawal.

Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, you can contact our customer support team, and we will respond to your request in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data handling practices or changes in legal requirements. The updated version will always be available on our website, and we encourage you to review it regularly. Significant changes will be communicated to you via email or prominent notices on our site.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: uniqueunique.bajaaj@gmail.com
Phone: +919464411118

Terms and Conditions

By accessing, browsing, or making purchases on our site, you agree to these terms in full. Please read them carefully before using our services. If you disagree with any part of these terms, you must discontinue use of our website.

Eligibility

To use our services, you must be:

At least 18 years of age or the legal age of majority in your jurisdiction.

Capable of entering into legally binding contracts.

Not prohibited from using our services by any applicable laws or regulations.

If you are under the age of 18, you may only use this website with the consent of a parent or guardian.

Account Registration

You may be required to create an account to access certain features or services on our website. When you register for an account, you agree to:

Provide accurate, complete, and up-to-date information.

Keep your login credentials confidential and secure.

Be responsible for all activities conducted under your account.

Notify us immediately if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe that you have violated these Terms or engaged in fraudulent activity.

Products and Services

We strive to provide accurate descriptions, images, and specifications of the products or services available on our website. However, we do not warrant that the information is entirely error-free. If a product you receive does not match the description, you may return it in accordance with our Returns and Refunds Policy.

Pricing: All prices displayed on our website are in [Your Currency] and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed.

Availability: While we strive to keep our inventory updated, product availability is not guaranteed. If an item you ordered is out of stock, we will notify you and offer a refund or alternative.

Shipping and Delivery: Orders will be shipped in accordance with our Shipping and Delivery Policy. Delivery times are estimates and may vary due to factors beyond our control.

Orders and Payment

By placing an order through our website, you represent that:

You have the legal right to use the payment method provided.

You are purchasing products for personal use or resale in accordance with applicable laws.

All orders are subject to our acceptance, which may be refused at our discretion, including in cases of suspected fraud or pricing errors. Once an order is placed, you will receive an email confirming receipt of your order. However, this does not indicate that the order has been accepted. We reserve the right to cancel an order prior to dispatch, and if so, you will be refunded accordingly.

Payment Methods: We accept [List Payment Methods (e.g., credit/debit cards, PayPal, etc.)]. Payments are processed securely using encryption and other security protocols.

Taxes: Prices displayed may or may not include taxes. Any applicable taxes, duties, or fees will be calculated and added during the checkout process.

Cancellation and Refunds

You have the right to cancel your order within [Specify Timeframe, e.g., 24 hours] after placing it, provided that the order has not yet been processed for shipment. If you wish to cancel an order, please contact us immediately at [Contact Information].

Refunds: Refunds are processed in accordance with our Cancellation and Refund Policy. You may be eligible for a refund if the product is returned in its original condition and packaging. Any shipping costs incurred during the return process are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item).

Non-Refundable Items: Certain products or services may be non-refundable or subject to special return conditions. This includes but is not limited to [List of non-refundable items or services].

Intellectual Property

All content on our website, including text, images, logos, graphics, and software, is owned or licensed by [Your Company Name] and is protected by copyright, trademark, and other intellectual property laws.

Limited License: You are granted a non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes. Any other use, including the reproduction, distribution, or modification of any content without prior written consent, is strictly prohibited.

User-Generated Content: If you submit any content to our website (e.g., reviews, comments), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content. You are responsible for ensuring that your submissions do not violate any third-party rights.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws.

Cancellation and Refund Policy

We strive to provide excellent products and services to our customers. If you are not completely satisfied with your purchase, we are here to help you understand our cancellation and refund procedures.

Order Cancellation

You have the right to cancel your order under the following conditions:

Time Frame for Cancellation: You may cancel your order within [Specify Time Frame, e.g., 24 hours] of placing it. If your order has not yet been processed for shipment, you will receive a full refund.

How to Cancel: To cancel your order, please contact our customer service team at [Contact Information] as soon as possible. Provide your order number and details of the cancellation request.

If your order has already been processed or shipped, you will need to follow our return process outlined below.

Return Policy

If you receive a product that you are not satisfied with, you can initiate a return under the following conditions:

Return Time Frame: You have 15 days from the date of delivery to return the product for a refund or exchange.

Eligibility for Return: To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In the original packaging, including all tags, labels, and accessories.

Non-Returnable Items: Certain items may be non-returnable due to hygiene reasons or special circumstances. These may include:

Personalized or customized products.

Perishable goods (e.g., food items).

Downloadable software or digital products.

Gift cards or vouchers.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. The following details outline the refund process:

Time Frame for Refunds: If your return is approved, we will process your refund within [Specify Time Frame, e.g., 7-14 business days]. The time it takes for the funds to reflect in your account may vary depending on your payment method and financial institution.

Refund Method: Refunds will be issued to the original payment method used during the purchase. If you paid by credit card, the refund will be processed to that credit card. If you used a different payment method, refunds will be credited back to that method.

Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item). In such cases, we will cover the return shipping costs. Otherwise, you will be responsible for any shipping charges incurred during the return process.

Exchange Policy

If you would like to exchange a product for a different size, color, or item, please follow these guidelines:

Initiating an Exchange: Contact our customer service team to initiate an exchange. Include your order number and details about the item you wish to exchange.

Return of Original Item: You must return the original item before the exchange can be processed. Once we receive the original item, we will send out the replacement product according to the availability.

Shipping Costs for Exchanges: You will be responsible for any additional shipping costs associated with the exchange, unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

Reporting Issues: Contact our customer service team within 7 days of receiving the item. Provide your order number, a description of the issue, and, if possible, photos of the damage.

Replacement or Refund: Upon verification of the issue, you will have the option to receive a replacement item at no additional cost or a full refund.

Contact Us

If you have any questions regarding our Cancellation and Refund Policy, please feel free to reach out to our customer service team:

Email: uniqueunique.bajaaj@gmail.com
Phone: +919464411118

Shipping and Delivery Policy

We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping and delivery services. This Shipping and Delivery Policy outlines the processes, timeframes, and terms associated with shipping your orders. By placing an order on our website, you agree to the terms outlined in this policy.

Shipping Methods

We offer various shipping methods to meet your needs. The available options may include:

Standard Shipping: Typically takes delivery time 5-7 business days. This is our most economical option.

Expedited Shipping: Offers faster delivery, usually within delivery time, 2-3 business days. Additional fees apply.

Express Shipping: For urgent deliveries, we provide express options, which may arrive within delivery time, 1-2 business days. This option incurs higher shipping costs.

The shipping methods available will be displayed at checkout based on your delivery address.

Shipping Rates

Shipping rates are calculated based on several factors, including the shipping method chosen, the total weight of the order, and the destination. The shipping cost will be clearly displayed during the checkout process before you complete your purchase.

Order Processing Time

Once your order is placed, it will be processed within [insert processing time, e.g., 1-3 business days]. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order is processed and shipped.

Backordered Items: If an item in your order is backordered, we will notify you via email with an estimated availability date. You may choose to wait for the item or cancel your order if you prefer.

Delivery Times

Estimated delivery times will vary depending on your location, the shipping method selected, and the carrier used. Please note that the following are estimated timeframes and may be affected by factors such as:

Weather conditions

Public holidays

Carrier delays

Customs processing for international orders

While we strive to meet the estimated delivery times, we cannot guarantee them. You can track your shipment using the tracking information provided in your shipment confirmation email.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery.

International Shipping

We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

Customs and Duties: You are responsible for any customs duties and taxes that may be applied to your order. We recommend checking with your local customs office for more information on potential fees before placing your order.

Delivery Times for International Orders: Please note that international shipping may take longer than domestic shipping due to customs clearance and other factors. Estimated delivery times for international orders will be provided at checkout.

Order Issues and Lost Shipments

If you experience any issues with your order, such as missing or damaged items, please contact our customer service team at [Your Customer Service Email] within [insert time frame, e.g., 48 hours] of delivery. We will work with you to resolve the issue promptly.

Lost Shipments: If your shipment is confirmed as lost by the carrier, we will assist you in filing a claim. Once the claim is approved, we will issue a refund or replace the missing items.

Signature Requirement

For high-value orders or at our discretion, we may require a signature upon delivery to ensure that the package is received by the intended recipient. If a signature is required, the carrier will not leave the package without a signature, and you may need to arrange a redelivery if you are not available at the time of delivery.

Incorrect Address

It is your responsibility to provide accurate shipping information during the checkout process. If an incorrect address is provided, we will attempt to contact you for confirmation. If the order has already shipped, we may not be able to redirect the shipment, and you may incur additional shipping fees for reshipment.

Disclaimer Policy

General Information

The information provided on [Your Website Name] is for general informational purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

No Professional Advice

The content on this website is not intended to be a substitute for professional advice, diagnosis, or treatment. You should always seek the advice of qualified professionals with any questions you may have regarding specific matters, including but not limited to health, legal, financial, or other personal concerns. Never disregard professional advice or delay in seeking it because of something you have read on our website.

Product Descriptions

While we strive to accurately represent our products and services, there may be instances where the product description or information provided on our website may contain inaccuracies, typographical errors, or omissions. We reserve the right to correct any errors and to update or change information at any time without prior notice.

Availability: Product availability is subject to change without notice, and we do not guarantee that all products listed on our website are available at all times. If a product you ordered is not available, we will notify you as soon as possible.

Pricing: Pricing and product information are subject to change. We reserve the right to modify prices and details at our discretion, and any changes will be reflected on the website.

Limitation of Liability

In no event shall [Your Company Name], its affiliates, or its employees be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or reliance on any information provided therein. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

External Links

Our website may contain links to third-party websites or services that are not owned or controlled by [Your Company Name]. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party sites. We recommend reviewing the terms and policies of any third-party sites you visit, as we have no control over their content or activities.

Third-Party Information: Any information provided by third parties, including links, advertisements, and endorsements, does not constitute an endorsement by [Your Company Name]. We are not responsible for any claims or losses resulting from your interactions with such third parties.

Changes to the Website

We may periodically update or change the content on our website without prior notice. While we strive to keep the information current and accurate, we do not guarantee that the website or any content will always be available, complete, or free of errors. We are not liable for any losses or damages resulting from the unavailability of our website or any content.

No Endorsement

Any references to specific products, services, or businesses on our website do not constitute an endorsement or recommendation by [Your Company Name]. We do not warrant the quality or reliability of any products or services mentioned or linked to on our website.

Jurisdictional Issues

The information contained in this website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. If you access our website from outside [Your Country], you do so at your own risk and are responsible for compliance with applicable local laws.

Disclaimer

We may update this Disclaimer Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised version will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically for any changes.

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